Bolt Issues a Statement After the Abduction of Ciku Muiruri’s Daughter

NAIROBI, Kenya, June 13- Bolt, a leading ride-hailing company, has condemned violent and aggressive acts after a suspect in the abduction of media personality Ciku Muiruri’s daughter and her friend was linked to their platform.

In a statement, the service reiterated that the safety of its customers and users was its top priority and expressed appreciation for the local authorities’ efforts in resolving the abduction.

“At Bolt, we take the safety and well-being of our passengers very seriously and we strictly condemn any acts of violence or aggression,” the company said.

The company further responding to the incident said it had played its part and assisted authorities in completing the investigation into the abduction.

It further announced the upgrade of its security and safety features, aimed at improving the safety and well-being of passengers and drivers using the Bolt app. Among them is the introduction of a driver selfie check feature on the Bolt application to enhance safety and prevent driver impersonation and account sharing.

“We show riders the driver and car verification details when they request a ride. Riders are encouraged to confirm that the driver and car registration details during the pickup match those on the app,” the statement released on Tuesday, June 13 read in part.

Drivers and riders can also use the SOS emergency button to alert and seek security and first-response medical assistance at any time during an active trip.

The incident has elicited mixed reactions online, with netizens sharing harrowing and hilarious experiences while using Bolt.

Erica Gachoka, 26, and her friend Shanice Agose, 27, were reported missing for a week after their abduction in Nairobi’s Westlands area as they took a taxi home. The duo was rescued from a house in Mangu, Waiteithie area in Thika.